Privacy Policy
Effective Date: 10/01/2025
Last Updated: 9/25/2025
Introduction
At Brandesigns, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.
We recognize that internet technologies continue to evolve, and we may update this policy to reflect changes in our practices, technology, and legal requirements.
Information We Collect
Personal Information You Provide
When you interact with our website or services, we may collect:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Data: Information from emails, live chat, support tickets, surveys, and feedback forms
- Marketing Preferences: Newsletter subscriptions and communication preferences
Information Automatically Collected
We automatically collect certain information about your visit:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Cookies and Tracking Data: As described in our Cookie Policy section below
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Process and fulfill orders
- Provide customer support
- Manage your account and preferences
- Send service-related communications
Business Operations
- Improve our website and services
- Conduct market research and analytics
- Administer contests, promotions, and surveys
- Prevent fraud and enhance security
Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Request product or service reviews
- Provide personalized recommendations
Legal Compliance
- Comply with applicable laws and regulations
- Enforce our terms of service
- Protect our rights and the rights of others
Legal Basis for Processing
We process your personal information based on:
- Consent: When you provide explicit consent for specific purposes
- Contract Performance: To fulfill our obligations under agreements with you
- Legitimate Interests: To operate and improve our business
- Legal Compliance: To meet our legal obligations
Information Sharing and Disclosure
Service Providers
We share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing (Stripe, QuickBooks, FreshDesk, etc.)
- Email marketing and communication services
- Analytics and performance monitoring
- Customer support tools
All service providers are contractually required to protect your information and use it only for the specified purposes.
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our terms and policies
- Protect the rights, safety, or property of Brandesigns, our users, or others
- Investigate potential fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Other Disclosures
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All sensitive data is encrypted using SSL/TLS technology
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Networks: Information stored behind secured networks with restricted access
- Payment Security: Credit card information is processed through PCI-compliant payment processors and is not stored on our servers
- Regular Audits: Ongoing security assessments and updates
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience.
How We May Use Cookies
- Remember items in your shopping cart
- Maintain login sessions
- Save your preferences for future visits
- Analyze website traffic and usage patterns
- Deliver targeted advertisements
- Improve website functionality
Cookie Categories
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how you use our website
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For detailed instructions, visit your browser’s help section.
Your Rights and Choices
Access and Control
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal information
- Restrict: Limit how we process your information
- Portability: Receive your information in a portable format
- Object: Opt out of certain processing activities
Marketing Communications
You can unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at support /at/ brandesigns.com
- Managing your preferences in your account settings
Account Management
To review, update, or delete your account information, contact us at: support /at/ brandesigns.com
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Specific retention periods vary based on the type of information and applicable legal requirements.
International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers and business operations are located. We ensure appropriate safeguards are in place for such transfers.
Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Payment Processors
When you use Stripe, QuickBooks, FreshBooks or other payment services, you provide information directly to them. Their privacy policies govern how they handle your information.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Post the updated policy on this page
- Update the “Last Updated” date
- Notify you via email or website notice for significant changes
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: support /at/ brandesigns.com